The second-hand marketplace Users Voice Frustration Regarding Size Modifications
Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.
The second-hand shopping app has altered its size classifications for female and kids' apparel but did not contact every member regarding the update.
Digital Channels Backlash
Countless users and merchants have taken to social media claiming that product pages now present a different size category versus the original listing as a result of the reclassification.
The company said the revised method more closely matches similar services.
They have suggested members to review their products and manually change the size if necessary, which has left users frustrated.
Size Classification Modifications
Earlier, the measurements included a single numeric size and a letter, like S/8 or M/10.
The revised method features a letter and a range for example S/UK 8-10.
In some cases, the measurements have been reclassified - such as a large size was formerly size 12 but is now a UK 16-18.
Member Accounts
One content creator, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, from Glasgow, said garments she listed with size 14 tags were showing in the marketplace as size 20–22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Required Changes
Another shopper, based in Derby, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, as I'm chronically ill and selling on Vinted has been paramount following partial earnings loss," she said.
Marketplace Information
The app has more than 100 million members, comprising 18 million UK members.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This represents another occasion where an unanticipated change to the app has proved unpopular: last year, Vinted reversed a change concerning shipment methods due to shopper criticism.
